Alphanumeric will create a contact center for EMEA in Barcelona
01 Jan 2014
Alphanumeric, an ICT services company based in Raleigh, NC, will establish a new contact center at 22@, Barcelona’s innovation and knowledge district. The new center will focus on customers operating in the EMEA region and will initially be staffed with 70 people, offering service in 11 languages.
Jay Baucom, operations VP for the company, has stated that “the global presence achieved by alphanumeric in recent months is the result of a flexible business philosophy and our commitment to fulfill the needs of our customers worldwide.” Baucom has added that the company “wants to be positioned to react rapidly to market conditions and customer needs.”
Invest in Catalonia has assisted the company in key aspects related to the project, such as labor relations, recruiting, and fiscal legislation.
Alphanumeric, with offices in Philadelphia, Montreal, and London, employs more than 500 people worldwide. The company offers solutions such as information management services, contact centers, and hardware and software management. It operates in different sectors, from Health to Education and from Pharmaceutical and Biosciences to professional industries.
